TERMS OF SERVICE

Before making a payment for your order, please review these terms and conditions.

With the approval of layout & invoice, along with your arrangement of payment or terms you agree to BEE’S KNEES PRINT STUDIO’s Terms & Conditions.

TURNAROUND TIMES
BEE’S KNEES PRINT STUDIO (BKPS) operates on a standard 10 business day turnaround time. During peak seasons turnaround times can vary, and if necessary a more accurate turnaround time can be provided before finalizing your order. I you need your garments in hand by a specific date please notify BKPS before you submit your payment or finalize your approval. Turnaround times begin when payment has been received (unless another arrangement has been made) and do not include shipping times. Payment can only be received after an invoice and layout have been approved and finalized. Once a payment is received no further changes can be made to the layout / invoice, so please double-check your mock-ups and invoice before finalizing your order.

PAYMENT
Payment in full is due after layout / invoice is approved in order to put an order in line for production (unless other arrangement has been made). Payments can be made with any major credit card via the standard invoice provided, PayPal’s secure payment system, via PayPal directly, or with cash or check with prior approval.

OVER / UNDER RUNS
All orders are subject to a 3-5% underage in any print run. BKPS will not be held liable for an underage in a completed run within the 3-5% allowance. In the case of an underage exceeding 5% BKPS will reprint the needed garments or issue a full refund for their value at your discretion. Due to these allowances BKPS highly recommends that the client orders extra garments for each size.

GARMENT DEFECTS
All garments are sewn by hand in factories all around the world. BKPS does not produce any garments in house. Therefore, BKPS will not be held liable for manufacturer defects such as holes, stitching, sizing issues, and/or dye color inconsistencies.

BKPS attempts to remove any defective garments before printing and completion of an order, but can occasionally miss a garment’s defectiveness. If it is found that defective garment was delivered, BKPS will issue a refund for defective garments upon receipt of returned defective garments or receipt of a photo or photos that indicate a defect in the garment. The client will be responsible for return shipping if applicable. If the defective garments cannot be returned, BKPS will issue a credit of an equal amount of the defective garment to the client’s account. BKPS does not offer reprints on defective garments, unless the defect is present on 5% or more of the total order.

GARMENT STOCK
BKPS does not stock any blank garments. Therefore, BKPS cannot guarantee stock levels of any specific garment from BKPS’s wholesalers. If you need to see the garment you’re ordering before finalizing your order, BKPS can provide blank test garments at full retail value. If you choose to proceed with those garments, their value will be credited to your invoice.

BKPS will not be held liable if stock issues cause a delay in an order and therefore jeopardize completion in an agreed upon delivery and/or due date. In the case a garment is out of stock or discontinued, the client will be notified immediately and provided with alternative options for replacement garments, or given a refund for the quantity of garments that are out of stock at the discretion of the client.

CUSTOMER SUPPLIED GARMENTS
As the printing industry is very spoilage prone, the inherent risk run by having the customer supply their own items for printing is that some of those items may be damaged in the printing process. And as customer supplied items, they cannot be replaced once spoiled. While the printing charges of any spoiled item will be removed from the customer’s invoice, the spoiled items will not be refunded or reimbursed for. A markup will be added to each line item based on quantity to offset the labor involved in sorting and testing customer supplied garments.

Thus, the recommendation for anyone desiring to supply their own items, is to supply 1-3 test garments, as well as 3-10% additional items from what the desired end product count would be. Any additional items provided for spoilage mitigation or test printing need to be identical to those in the majority of the run in order to ensure that any spoilage does not affect the desired outcome, in the rare chance that it occurs.

INVOICE / LAYOUT APPROVAL
Unless other arrangements have been made, you will receive a mock-up of the items in your order before it is finalized. These mock-ups are simply to demonstrate the visual layout of your items and should not be considered 100% accurate in terms of garment or print colors, but more as a general guide of the appearance of your items.

It is the client’s responsibility to review and approve layouts and invoices for correct print size, placement, spelling errors, shirt style(model number), manufacturer’s’ specified garment color, ink colors and quantities.

BKPS will not be held liable for any errors in approved layouts and invoices. If errors occur that do not match an approved and finalized layout and invoice, BKPS will reprint the order to match the approved and finalized layout and invoice at no cost to the client.

COLOR MATCHING
BKPS uses a Pantone approved mixing system to mix Pantone ink colors, which are then compared to the Pantone Solid Coated color book. Due to the nature of screen printing, BKPS cannot guarantee 100% color accuracy when printing with plastisol, water­based, or discharge ink.

Further, BKPS will not be held liable if Pantone hues vary slightly on dark or medium colored garments with an underbase white or no underbase white and when printed on white or light colored garments.

PRINT PLACEMENT
BKPS will print every order in standard print placements; 1­-4 inches below bottom collar depending on design and garment style. It is the clients responsibility to provide a specific print placement if it is desired.

Print placement may vary by up to 0.25″ and may vary based on size differences in print runs to adjust for placement on larger or smaller garments. Non-centered artwork (such as left or right chest prints) will be printed in positions dependent on sizing of garments and may vary.

BKPS will not be held liable for placement of printing if a print placement was not specified by client. All invoices will come with information detailing the final location for prints on all of your garments, please be sure to verify placement before completing your order.

Finalization of payment will be considered as verification of the terms outlined above. Once payment is finalized, production will begin almost immediately so changes to these terms, items on your order, or any other details involved in your order will no longer be possible once payment has been received.

Thanks for choosing Bee’s Knees Print Studio!